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R. (Rebecca) Wald

Faculty of Social and Behavioural Sciences
CW : Youth & Media Entertainment

Visiting address
  • Nieuwe Achtergracht 166
Postal address
  • Postbus 15791
    1001 NG Amsterdam
Contact details
  • Research

    Wald, R., Heijselaar, E., & Bosse, T. (2021). Make your own: The Potential of Chatbot Customization for the Development of User Trust. In Adjunct Proceedings of the 29th ACM Conference on User Modeling, Adaptation and Personalization (UMAP '21). Association for Computing Machinery, New York, NY, USA, 382–387. DOI:

    Wald, R., Heijselaar, E., & Bosse, T. (2020). Custom-Made Chatbots. About the Potential of active User-Chatbot-Customization for the User Experience Design. Position paper presented at CONVERSATIONS 2020 – the 4th International Workshop on Chatbot Research, an online virtual event hosted by the University of Amsterdam, the Netherlands, November 23-24. Access here.  

  • Publications


    • Følstad, A., Araujo, T. B., Law, E. L-C., Brandtzaeg, P. B., Papadopoulos, S., Reis, L., Baez, M., Laban, G., McAllister, P., Ischen, C., Wald, R., Catania, F., von Wolff, R. M., Hobert, S., & Luger, E. (2021). Future directions for chatbot research: an interdisciplinary research agenda. Computing, 1-28.
    • Wald, R., Heijselaar, E., & Bosse, T. (2021). Make your own: The potential of chatbot customization for the development of user trust. In UMAP '21: adjunct publication of the 29th ACM Conference on User Modeling, Adaptation and Personalization : June 21-25, 2020, Utrecht, Netherlands (pp. 382-387). The Association for Computing Machinery. [details]
    This list of publications is extracted from the UvA-Current Research Information System. Questions? Ask the library or the Pure staff of your faculty / institute. Log in to Pure to edit your publications. Log in to Personal Page Publication Selection tool to manage the visibility of your publications on this list.
  • Ancillary activities
    No known ancillary activities